At VTV Sawmill, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receiving your item.

Custom orders, sale items, and any items marked as “final sale” are not eligible for return or refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 30 days.

Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

If your item arrives damaged or defective, please contact us at vtvsawmill@gmail.com within [number] days of receiving the item. We will provide further instructions to ensure a satisfactory resolution.

VTV Sawmill reserves the right to modify this Refund Policy at any time. Please review this page periodically for updates.

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